Hi Skin OS Learning

University Execution Surface

Executive pilotDemo dataPhase 1

Selected pilot asset

Welcome to Hi Skin University

Status: qa pending

Under reviewPreview only

Next action: Complete the knowledge check and continue to RAMP Day 1.

Media gate: Postproduced approved-face QA candidate exists. Final acceptance still requires visual QA against the approved left-panel baseline.

Decision receipt: hsu-final-media-welcome-v01-decision

Review packet: .artifacts/hiskin-university-final-media-handoff.md | .artifacts/hiskin-university-render-qa-package.json | hiskin-university-pilot/demo-videos/01-welcome/render-status.json

Next production action: Re-render from locked same-presenter A-roll path, post-produce into approved v12 left-panel format, generate contact sheet, QA against SOP, then update render-status only after acceptance.

Forbidden action: Do not mark the welcome lesson accepted or published from preview media or failed render evidence.

Open destination

Executive thesis

Hi Skin University is not a video library.

Training installs the behavior, daily drills reinforce it, managers inspect and coach it, certification verifies it, and operational data identifies what must improve next.

Operating objective

50% conversion consistency

Presented as a measurable objective, not a pilot result claim.

Learn

Drill

Practice

Inspect

Coach

Certify

Measure

Improve

Five-minute executive demo

Welcome video, RAMP, drill, inspection, coaching, certification, feedback loop.

The narrative connects Trust Funnel, Hi Skin University, Hi Skin OS, manager intervention, certification, and revenue metrics. 50% conversion consistency is an operating objective, not a pilot result claim.

Trust Funnel

Better-prepared client

Hi Skin University

Installed behavior

Hi Skin OS

Execution visibility

Manager intervention

Corrected behavior

Certification

Verified capability

Revenue metrics

Measured improvement

Guided path

Run the demo in this order: welcome, RAMP, drill, inspection, coaching, certification, progress.

Start guided demo

Assigned learners

in progress

Demo roster across three pilot studios.

Certification ready

in progress

58%

Pilot readiness with backend writes still gated.

Manager rechecks

recheck

Open observations requiring one behavior correction.

Revenue Ready path

complete

42%

Demo learner state after Day 2 practice.

Certification funnel

Where learners are getting stuck.

Stage	Learners	Risk	Manager action
Assigned	27	Low	Confirm roster and role mapping.
Training started	21	Medium	Push incomplete Day 1 learners before shift.
Drill submitted	15	Medium	Review short responses and assign recheck.
Roleplay submitted	11	High	Inspect comfort language and discovery quality.
Manager observed	9	High	Complete evidence-only signoff.
Certified	7	Medium	Unlock next RAMP segment.

Skill heatmap

Recheck by behavior, not by course.

First 60 Seconds

Studio Manager

9 observed

4 recheck

6 failed

Primary Concern

Lead Esthetician

6 observed

3 recheck

3 failed

Membership Support

Market Leader

5 observed

2 recheck

2 failed

Manager Inspection

Training Admin

4 observed

2 recheck

1 failed

Final media control

Draft, generated, under review, accepted, and published are separate states.

Draft

Script, metadata, lesson, and production package are ready, but no usable rendered lesson is approved.

Generated

A rendered A-roll or candidate exists, but it is not a final accepted lesson.

Under review

A render or candidate needs QA, rework, or an explicit accept/reject decision.

Accepted

Final media passed the acceptance rule but has not necessarily been placed into the app as the published lesson.

Published

Accepted final media is available in the app as the active lesson asset.

Under-five-minute run-of-show

Seven stops, one closed loop.

4:45 target

0:00-0:35

Welcome

Show Hi Skin University as the execution layer, not a video library.

0:35-1:20

RAMP

Open the core 14-day program and Day 2 behavior path.

1:20-2:00

Daily drill

Complete the first-60-seconds practice rep.

2:00-2:40

Inspection

Score observable behavior and show pass/recheck.

2:40-3:20

Coaching

Assign one gap, not a full reteach.

3:20-4:05

Certification

Show evidence-based certification.

4:05-4:45

Measure and improve

Connect the loop to 50% conversion consistency as an objective.

M00

Welcome to Hi Skin University

qa pending

Under reviewPreview onlyDemoable with preview media

Understand the learning, practice, coaching, and certification system.

Audience: All Employees

KPI: Ramp Time / Certification Completion

Postproduced approved-face QA candidate exists. Final acceptance still requires visual QA against the approved left-panel baseline.

Demo workflow: Demoable with preview media

Operator demo action: Show the welcome lesson workflow, then call out that media is preview-only and final acceptance is pending.

- Lesson route, quiz, roleplay, manager inspection, and LMS metadata are complete.
- Preview candidate is clearly labeled Under review and Preview only.
- Final-media decision receipt blocks accepted or published status until reviewer approval.

Decision receipt: hsu-final-media-welcome-v01-decision

Review packet: .artifacts/hiskin-university-final-media-handoff.md | .artifacts/hiskin-university-render-qa-package.json | hiskin-university-pilot/demo-videos/01-welcome/render-status.json

Green criteria: Reviewer accepts a revised final render. Final asset ID or URL is recorded. QA evidence confirms approved v12 safe-zone format. Strict University completion audit is rerun after metadata update.

No Green until: Accepted final render evidence replaces rejected preview evidence.

Completion impact: Blocks final University Green; workflow remains demoable in preview-only mode.

Forbidden action: Do not mark the welcome lesson accepted or published from preview media or failed render evidence.

RAMP D02

Build Trust in the First 60 Seconds

accepted

PublishedFinal acceptedAccepted final demo

Create trust and client comfort in the first minute.

Audience: Esthetician

KPI: Consultation Conversion / Client Satisfaction

Accepted v12 baseline is the published reference lesson for the pilot.

Demo workflow: Accepted final demo

Operator demo action: Use this as the live media baseline and complete the daily drill and certification path in the walkthrough.

- Accepted v12 MP4 is linked as the published lesson asset.
- Daily drill, roleplay, quiz, certification, and manager inspection surfaces are available.
- Completion audit counts this lesson as the accepted final render baseline.

Decision receipt: hsu-final-media-first60-v01-baseline

Review packet: .artifacts/hiskin-university-final-media-handoff.md | .artifacts/hiskin-university-completion-audit.json | hiskin-university-pilot/demo-videos/render-status.md

Green criteria: Accepted baseline remains linked to the pilot lesson. Any replacement requires a new reviewer decision. Strict completion audit continues to count this video as accepted.

No Green until: Already accepted; remains Green unless leadership requests revision.

Completion impact: Serves as the approved visual baseline for the remaining four videos.

Next production action: Use as visual baseline for the remaining four videos.

Forbidden action: Do not replace the accepted baseline without a new reviewer decision and QA record.

RAMP D03

Discover the Client's Real Priority

qa pending

Under reviewPreview onlyDemoable with preview media

Identify the client's primary concern before recommending a solution.

Audience: Esthetician

KPI: Consultation Quality

Postproduced QA candidate exists from available A-roll. Presenter lineage must be confirmed and the candidate must pass contact-sheet QA before final acceptance.

Demo workflow: Demoable with preview media

Operator demo action: Demo the discovery scenario and recorded roleplay workflow while naming the pending lineage and QA acceptance gate.

- RAMP lesson, scenario, roleplay, quiz, manager observation, and review-packet metadata are complete.
- QA candidate is surfaced as Under review and Preview only.
- Lineage and reviewer acceptance remain explicit no-Green conditions.

Decision receipt: hsu-final-media-primary-concern-v01-decision

Review packet: .artifacts/hiskin-university-postproduced-qa-candidates.md | .artifacts/hiskin-university-render-qa-package.json | hiskin-university-pilot/demo-videos/render-status.md

Green criteria: Same-presenter lineage is confirmed. Contact-sheet QA passes approved v12 visual standard. Reviewer accepts the final QA candidate. Final acceptance status is updated only after evidence is recorded.

No Green until: Lineage review and reviewer acceptance are recorded.

Completion impact: Blocks final University Green until lineage and acceptance evidence exist.

Next production action: Review the postproduced QA candidate and contact sheet against the approved v12 SOP, confirm same-presenter lineage, then record accept or reject without publishing until accepted.

Forbidden action: Do not count the lesson complete while lineage review or final QA acceptance is missing.

RAMP D05

Support the Membership Decision

qa pending

Under reviewPreview onlyDemoable with preview media

Transition naturally from treatment recommendation to membership support.

Audience: Esthetician

KPI: Membership Conversion

Postproduced QA candidate exists from approved-face A-roll. Final acceptance still requires visual QA against the approved left-panel baseline.

Demo workflow: Demoable with preview media

Operator demo action: Open the membership-support assignment and show how the roleplay ties to conversion behavior without claiming media finality.

- Membership-support lesson, assignment, roleplay, quiz, and manager observation package are complete.
- Preview candidate is visibly separate from final accepted media.
- Final composite and reviewer acceptance are required before Published status.

Decision receipt: hsu-final-media-membership-support-v01-decision

Review packet: .artifacts/hiskin-university-final-media-handoff.md | .artifacts/hiskin-university-render-qa-package.json | hiskin-university-pilot/demo-videos/render-status.md

Green criteria: A-roll is post-produced into final v12 left-panel composite. Contact-sheet QA passes. Reviewer accepts final composite. Published status is applied only after strict verification.

No Green until: Final composite and reviewer acceptance are recorded.

Completion impact: Blocks final University Green; demo can use A-roll preview with explicit preview-only label.

Next production action: Post-produce A-roll into approved v12 left-panel format, generate contact sheet, QA, then update render-status only after acceptance.

Forbidden action: Do not publish from A-roll completion alone.

Manager D02

Manager Consultation Inspection

qa pending

Under reviewPreview onlyDemoable with preview media

Inspect and coach the first 60 seconds of a client consultation.

Audience: Studio Manager

KPI: Manager Coaching Completion / Consultation Conversion

Postproduced QA candidate exists from approved-face A-roll. Final acceptance still requires visual QA against the approved left-panel baseline.

Demo workflow: Demoable with preview media

Operator demo action: Demo the manager inspection scorecard and coaching follow-up proof while keeping the video in pending-final-acceptance state.

- Manager lesson, inspection scorecard, certification check, and coaching intervention links are complete.
- Preview candidate is marked Under review and Preview only.
- Final media acceptance and inspection metadata remain required for published status.

Decision receipt: hsu-final-media-manager-inspection-v01-decision

Review packet: .artifacts/hiskin-university-final-media-handoff.md | .artifacts/hiskin-university-render-qa-package.json | hiskin-university-pilot/demo-videos/render-status.md

Green criteria: A-roll is post-produced into final v12 left-panel composite. Manager inspection requirement remains attached to the lesson. Reviewer accepts final composite. Strict University readiness verification passes after status update.

No Green until: Final composite, manager inspection metadata, and reviewer acceptance are recorded.

Completion impact: Blocks final University Green; demo can show inspection workflow with preview-only media status.

Next production action: Post-produce A-roll into approved v12 left-panel format, generate contact sheet, QA, then update render-status only after acceptance.

Forbidden action: Do not mark the manager inspection lesson published without final media acceptance and inspection metadata.

Phase 1 boundary

Phase 1 proves the five-video executive pilot, app surface, production system, and operating architecture. Full RAMP production, reinforcement library, Absorb migration, and ongoing learning operations require a separate co-build agreement or Hi Skin OS Learning license. The platform and production system remain proprietary ArtMetrics IP.