Hi, skin 2.0 Revenue OS

Outcome, process, number.

Source-aligned applicationPyramid of Three / role-owned numbers

Every role owns a number. Daily behavior is visible. Misalignment cannot linger.

Hi, skin 2.0 Revenue OS makes the operating model usable: capture warm demand, convert completed visits, and retain committed members through owner, behavior, number, inspection, coaching, escalation, and source of truth.

Every role owns a number.
Daily behavior must be visible.
Misalignment cannot linger.

Operating Priorities

3

capture demand, convert visits, retain members

Role-Owned Numbers

7

field, manager, market, operations, training, reporting

Inspection Cadence

Daily

huddle, weekly review, WBR, escalation

Pyramid of Three

The application is organized by outcome, process, and number.

If a feature cannot trace back to Capture Warm Demand, Convert Completed Visits, or Retain Committed Members, it does not belong in the application.

Role Architecture

Every role owns a number and a visible behavior.

Studio Coordinator

Inbound demand, checkout reinforcement, follow-up completion, recovery queue

Demand Queue / Front Desk Queue / Follow-Up Tasks / Daily Tracker Rows

Esthetician

Consultation, recommendation, treatment plan, provider handoff

Appointment Queue / Treatment Card / Menu / Recommendation Helper

Studio Manager

Daily execution, huddles, follow-up inspection, retention, coaching

Studio Control Tower / Daily Huddle / Manager Audit / Retention OS / Exceptions

Market Leader

Studio variance, manager accountability, market-level net member growth, escalation

Market Control Tower / Studio Comparison / Manager Compliance / Retention Risk

Shannon / Operations

Operating reset, Market Leader accountability, blocker removal

Enterprise Control Tower / Market Inspection / Field Compliance / Decision Log

Taylor / Training

Training adoption, role-play repetition, behavior improvement after coaching

Training Gaps / Roleplay Completion / Provider Adoption / Coaching Records

Cali / Reporting

Tracker structure, behavior-to-KPI visibility, weekly roll-up

Data Quality / Tracker Completion / Missing Inputs / WBR Export

Exceptions

Where action is required

0 high
No urgent exception selected. Use the priority views to inspect demand, visit conversion, and member retention.

Manager inspection cue

Exceptions are coaching prompts, not punishment. Inspect whether the recommendation, checkout reinforcement, rebook, follow-up, and ownership handoff actually happened.